What is how to reset a chromebook?

Here's how to reset a Chromebook, with links to relevant concepts:

There are two main types of resets you might perform on a Chromebook: a powerwash and a factory reset via recovery mode.

  • Powerwash: This is the most common type of reset and is recommended for most situations. It essentially resets your Chromebook to its factory default settings, removing all local user data, downloaded files, and installed apps. It's useful for troubleshooting issues, preparing your Chromebook for a new user, or simply cleaning things up.

    • How to Powerwash:
      1. Sign out of your Chromebook.
      2. Press and hold Ctrl + Alt + Shift + R on your keyboard.
      3. Select Restart.
      4. In the box that appears, select Powerwash and then follow the on-screen instructions.
      5. You will need to sign in with your Google Account again after the reset. This re-enrolls the Chromebook with the Google account.
  • Factory%20Reset%20via%20Recovery%20Mode: This is a more extreme method and is usually only necessary if your Chromebook is experiencing serious issues that a powerwash cannot resolve, or if your Chromebook won't start up normally. This requires creating a recovery image using another computer.

    • When to use Recovery Mode:

      • Chromebook won't start.
      • Operating system is corrupt.
      • Directed by a support technician.
    • Steps (Simplified):

      1. You'll need another computer (Windows, Mac, or another Chromebook) and a USB drive (at least 8GB).
      2. Download the Chromebook Recovery Utility from the Chrome Web Store on the other computer.
      3. Use the utility to create a recovery image on the USB drive. You'll need your Chromebook's model number.
      4. Boot your problematic Chromebook into recovery mode (usually by holding Esc + Refresh + Power buttons simultaneously, but this may vary).
      5. Insert the USB drive.
      6. Follow the on-screen instructions to recover your Chromebook.